Accessibility statement

The Insight Rooms is committed to providing a website that is inclusive and available for all user groups including the disabled, the visually impaired and those with motor deficiencies and cognitive disabilities.

Approach

We have made sure that, wherever possible, pages comply with the key requirements of the W3C (World-Wide Web Consortium) best practice accessibility guidelines. We are actively working to improve the site so that every page will conform to the AA level of the WCAG 2.0 (Web Content Accessibility Guidelines).

Screen reader compatibility

Some operating systems also have built-in accessibility features that can read text aloud, or magnify parts of the screen. If you have your own screen reading software you should find it works well on Spotless.co.uk. We suggest if your software has a ‘forms mode’, that you do not turn it on. Spotless.co.uk should be compatible with recent versions of the following screen readers:

– Jaws
– ZoomText
– NVDA
– VoiceOver
– Window Eyes

Getting help elsewhere on the web

The following external sites are also useful resources when it comes to accessibility in order to find out more about adjusting your settings and help and support.

• BBC My web my way
• W3C Web Accessibility Initiative
• Web Content Accessibility Guidelines 2.0
• Action on Hearing Loss
• British Deaf Association
• Royal National Institute for the Blind

Terms and conditions

By accessing this site, you agree to the following Terms & conditions and other applicable law. If you do not agree to be bound by these Terms & conditions, please do not use this site.

Information on the site

All the information and material provided on this website is solely for illustrative purposes. It is not intended to, and does not create any business, contractual or employment relationship with Spotless Interactive. All the information, content, text, images, including but not limited to HTML code, photography and buttons are the property of The Insight Rooms, and may not be copied, reproduced, republished, posted, transmitted, or distributed in any way without our express, advance, written consent. All trademarks used or referred to in this site are the property of their respective owners. The information on this site is provided free of charge and for informational purposes. It does not create a business, employment or professional services relationship between you and Spotless Interactive.

External links

Links on this site may lead to services or sites not operated by The Insight Rooms, particularly external articles, and client sites. No judgement or warranty is made with respect to such other services or sites and The Insight Rooms takes no responsibility for such other sites or services. A link to another site or service is not an endorsement of that site or service. Any use you make of the information provided on this site, or any site or service linked to by this site, is at your own risk. This site is provided “as is” and The Insight Rooms expressly disclaims all warranties of any kind, whether express or implied, including the warranties of merchantability and fitness for a particular purpose. In no event shall The Insight Rooms, or any of its employees or contractors, be liable for any damages whatsoever in connection with the information or material on this website, including but not limited to actual, consequential, direct, exemplary, incidental, indirect, punitive or special damages. “Spotless Interactive” and the The Insight Rooms logo are trademarks of The Insight Rooms.

Privacy statement

The Insight Rooms understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.htheinsightrooms.com  (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Information About Us

Our Site is owned and operated by The Insight Rooms, a trading name under Spotless Interactive Limited, a limited company registered in England under company number 05176813.

Registered address: First Floor, 140 Old Street, London EC1V 9BJ.

Main trading address: First Floor, 140 Old Street, London EC1V 9BJ.

VAT number: 848 852771.

Data Protection Officer: Ben Logan.

Email address: ben.logan@spotless.co.uk

Telephone number: +44 (0) 207 870 4091

Postal Address: First Floor, 140 Old Street, London EC1V 9BJ.

 

1. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

2. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

3. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in part 12

b) The right to access the personal data we hold about you. Part 7 will tell you how to do this.

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 12 to find out more.

d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we Please contact us using the details in Part 12 to find out more.

e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or purposes.

g) The right to data portability. This means that, if you have provided personal data to us directly, we use it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

4. What Data Do We Collect?

Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data please also see Part 11 on our use of Cookies and similar technologies and our Cookie:

– Name
– Email address
– Telephone number
– Job title
– IP address
– Web browser type and version
– Operating system

A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

5. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for the following purposes:

– Communicating with you. This may include responding to emails or calls from you.

– Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by using the unsubscribe options in the email).

– Analysing your use of our Site and gathering feedback to enable us to continually improve our Site and your user experience.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and telephone with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

6. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reasons for which it was first collected.

7. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.

Under certain circumstances, we will transfer your information outside of the European Economic Area. We will only do this with your informed consent, when it is necessary to perform a contract we have with you or where the receiving organisation has adequate safeguards in place – for example, certification under the EU-US Privacy Shield framework.

All our third-party data processors have been carefully chosen as service suppliers who also practice responsible data handling. We believe that each has in place appropriate protections to ensure the security of the data we store or process with them and have clear policies for how they treat that data. But if in doubt you should review their individual Privacy Policies.

Amazon Web Services (File storage): https://aws.amazon.com/compliance/data-privacy-faq
Google Email / Drive (Email delivery & file storage): https://policies.google.com/privacy
Google (Website analytics): https://support.google.com/analytics/answer/6004245?hl=en
Media Temple (Hosting): https://mediatemple.net/legal/privacy-policy/
Campaign Monitor (Email marketing): https://www.campaignmonitor.com/policies/

8. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to one important exception.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

We will never sell, distribute or intentionally make your personal information public. All your interactions with our website are protected by strong 256-bit encryption and we collect the minimum of personal information needed to provide an effective service.

9. How Can I Control My Personal Data?

In addition to your rights under the GDPR, set out in Part 3, when you submit personal data via our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails).

10. Can I Withhold Information?

You may access certain areas of our Site without providing any personal data at all. You may restrict our use of Cookies. For more information, see Part 11.

11. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 9. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 14 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

12. How Do You Use Cookies?

By using our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. All Cookies used by and on our Site are used in accordance with current Cookie Law.

Essential cookies required for the site to function will be set automatically, but before any others are placed on your computer or device you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended.

Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our Site is used. This, in turn, enables us to improve our Site and the services offered through it.

The analytics service used by our Site use Cookies to gather the required information. You do not have to allow us to use these Cookies, however, whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you. Google provides a browser add-on you can use to prevent your data being used by Google Analytics. If you want to opt out, simply download and install the add-on from  https://tools.google.com/dlpage/gaoptout

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. You can choose to delete Cookies on your computer or device at any time, however, you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

13. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Ben Logan):

Email address: ben.logan@spotless.co.uk

Telephone number: +44 (0) 207 870 4091

Postal Address: First Floor, 140 Old Street, London, EC1V 9BJ.

 

Cookies

The Insight Rooms uses cookies on this website

Cookies improve how our website works and how it is used. We use cookies across our website to improve their performance and enhance your user experience.

What are cookies

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.
Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.

What sort of cookies does The Insight Rooms use?

We utilise cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high-quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.

Can a website user block cookies?

As we’ve explained above, cookies help you to get the most out of our websites.
The first time you accessed our website you should have seen an overlay at the top of the screen, which explained that by continuing to access our site, you are consenting to our use of cookies.
However, if you do wish to disable our cookies then please do so. Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.

Do we track whether users open our emails?

Our emails may contain a single, campaign-unique “web beacon pixel” to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email. We may use this information for purposes including determining which of our emails are more interesting to users, to query whether users who do not open our emails wish to continue receiving them and to inform our advertisers in aggregate how many users have clicked on their advertisements. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.

 

More Information

More detail on how businesses use cookies is available at www.allaboutcookies.org
If you have any queries regarding this Cookie Policy please contact us at info@theinsightrooms.com

 

Getting further assistance

We are ready to answer your questions right now, so please contact us by telephone on +44 (0)20 3866 0665 or drop us a quick email info@theinsightrooms.com and we will do our best to help you with any questions you might have.