Returning to F2F Research

What you can expect

• Sanitisers: foot operated dispenser has been put in place
• Perspex screen at reception
• Updated app for touch less sign-in
• Track and trace notice
• Signage communicating social distancing and other practices
• Bottled water is free for participants and clients
• No hot drinks
• Maximum 4 participants in reception*

What we expect from our clients

• Lab manager/front of house to agree with the moderator if participant will be collected or brought to the lab

*Based on current guidelines, subject to change

What you can expect

• One way system through the hallway
• Hand washing guide in bathrooms
• Deep environmental cleaning

What we expect from our clients

• Please follow the one way system
• Please wait outside the bathrooms if all three are full

What you can expect

• Protective desktop and mobile perspex screens
• 4 observers at any given time*
• 4 participants per focus group plus 1 moderator*
• Stylos for moderators (mobile and ipads)
• Two mice for desktop research (participant and moderator)
• Additional keyboard for moderator (desktop research)
• Marked seat for participant
• Surfaces and devices cleaned after each session
• Masks and sensor operated hand sanitisers
• Complimentary streaming

What we expect from our clients

• Open lab doors in between sessions
• Minimise contact with the participant and technology
• Make use of the protective equipment

*Based on current guidelines, subject to change

Labs

• Complimentary water
• Hot drinks temporarily unavailable
• Maximum 4 participants in reception*
• Open lab doors in between sessions

Viewing rooms

• Complimentary water
• Complimentary snacks
• Hot drinks temporarily unavailable
• Catering can still be ordered via Deliveroo on the iPad
• Maximum 4 observers - viewing room 1*
• Maximum 4 observers viewing room 2*
• Open viewing room doors in between sessions

*Based on current guidelines, subject to change

NDAs

• NDAs to be sent to participant electronically where possible
• NDAs that are signed physically will be handled by asking participant to use the hand sanitiser before signing the document which will be handed on a clipboard

Incentives

• Incentives that are being handed out physically will be in an envelope, done by reception team where they have thoroughly sanitized their hands

Recruitment and conducting research

• Moderator to check if they are comfortable in conducting research with participants without them wearing a facial covering. If they would prefer for the participant to wear facial covering, include this in the recruitment screener
• Instead of having an all day spare, recruit an end of day spare to avoid them sitting at reception all day
• Leave longer breaks in between sessions